Shipping policy

1. Introduction

Thank you for choosing to shop with us. Our Shipping Policy provides an overview of how we process and deliver your orders. We aim to provide you with the best possible shopping experience.

2. Shipping Areas

Domestic Shipping:
We offer delivery throughout the Czech Republic.

International Shipping:
We offer delivery throughout the European Union.

3. Shipping Methods and Costs

Standard Shipping:
The delivery time is usually 3–5 business days. The cost of standard shipping is approximately CZK 90.

Free Shipping:
We currently do not offer free shipping.

4. Order Processing

Processing Time:
Orders are processed and dispatched within 1–14 business days after payment has been received.

Shipping Notification:
Once your order has been dispatched, you will receive an e-mail notification containing your shipment tracking information.

5. Shipment Tracking

Tracking Information:
Once your order has been dispatched, we will provide you with a tracking number that allows you to track the delivery status of your shipment on the carrier's website.

6. Shipping Partners

We cooperate with reputable shipping companies such as ZÁSILKOVNA and PACKETA to ensure that your order is delivered safely and on time.

7. Undelivered or Lost Shipments

If your shipment has not been delivered within the estimated delivery time, please contact us at info@katprotection.com. We will assist you in resolving the situation and determining the current status of your shipment.

If the shipment is confirmed as lost, we will provide you with a replacement shipment or issue a refund.

8. Damaged Shipments

If you receive a damaged shipment, please contact us immediately at info@katprotection.com.

We will require photographs of the damaged packaging and products in order to investigate and resolve the issue.

9. Changes to the Shipping Address

If you need to change your shipping address after placing your order, please contact us as soon as possible.

If the shipment has not yet been dispatched, we will attempt to make the requested change.

If the shipment has already been dispatched, we will attempt to contact the shipping carrier; however, changing the delivery address may no longer be possible.

10. Contact

For any questions or further information regarding shipping and delivery, please contact us at:

E-mail: info@katprotection.com

Address:
KAT Protection s.r.o.
Chotutická 519/7
108 00 Prague 10
Czech Republic