1. General Information

This Legal Notice (“Notice”) applies to the website of KAT Protection s.r.o., available at www.katprotection.com (the “Website”).

By using this Website, you agree to the terms set out in this Notice. If you do not agree with these terms, please do not use our Website.

2. Website Content

Copyright:
All content on this Website, including texts, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, is the property of KAT Protection s.r.o. or its content providers and is protected by copyright and other intellectual property laws.

Limited Licence:
Users are granted a limited, non-exclusive, non-transferable licence to access and use this Website for personal purposes. This licence does not include any resale or commercial use of the Website or its content.

3. Accuracy of Information

Information on the Website:
The information provided on this Website is intended for general informational purposes only.

Although we make reasonable efforts to ensure that the information is accurate and up to date, we make no warranties or representations regarding its accuracy, completeness, reliability, suitability, or availability in relation to the Website or the information, products, services, or related graphics contained on the Website.

4. Liability

Limitation of Liability:
To the extent permitted by applicable law, we shall not be liable for any loss or damage, including, but not limited to, indirect or consequential loss or damage, or any loss or damage arising from loss of data or profits in connection with the use of this Website.

External Links:
This Website may contain links to other websites that are not under our control. We have no control over the nature, content, or availability of those websites.

The inclusion of any links does not necessarily imply a recommendation or endorsement of the views expressed on those websites.

5. Intellectual Property

Trademarks:
All logos, trademarks, service marks, trade names, and industrial designs displayed on this Website are the property of KAT Protection s.r.o. or their respective owners.

Prohibited Use:
Any unauthorised use, copying, reproduction, or other misuse of trademarks, logos, or other content from this Website is strictly prohibited.

6. Changes to This Legal Notice

We reserve the right to update or amend this Notice at any time without prior notice.

Any changes will be published on this page and will take effect immediately upon publication.

Your continued use of our Website following any changes constitutes acceptance of the amended Notice.

7. Governing Law

This Notice shall be governed by and construed in accordance with the laws of the Czech Republic.

Any disputes arising from or in connection with this Notice shall be subject to the jurisdiction of the competent courts of the Czech Republic, subject to any mandatory consumer protection rules applicable under relevant law.

8. Contact

If you have any questions or comments regarding this Notice, please contact us at:

E-mail: info@katprotection.com

Address:
KAT Protection s.r.o.
Chotutická 519/7
108 00 Prague 10
Czech Republic

INFORMATION ON ALTERNATIVE DISPUTE RESOLUTION FOR CONSUMER DISPUTES

Dear Customers,

We hereby inform you that we always endeavour to properly discuss and resolve any disputes, claims, or other issues that may arise between you and our company to the mutual satisfaction of both parties.

However, if your claim cannot be resolved and a dispute arises between you and our company, you have the right to use alternative dispute resolution in relation to a consumer dispute arising from a contract for the sale of our goods or a contract for the provision of our services (hereinafter referred to as a “Consumer Dispute”).

In the case of a Consumer Dispute concerning the sale of our goods or the provision of our services, the competent authority for alternative dispute resolution is the Czech Trade Inspection Authority (Česká obchodní inspekce – “ČOI”), www.coi.cz, which you may contact regarding a Consumer Dispute.

From 15 February 2016, consumers could also use the European Commission's Online Dispute Resolution (ODR) platform to submit a proposal for the initiation of alternative dispute resolution and obtain information about alternative resolution of consumer disputes, including cross-border disputes.

Other authorised persons or entities for alternative dispute resolution may also exist, before which alternative dispute resolution proceedings may be initiated.

Procedure for Alternative Dispute Resolution

Alternative dispute resolution proceedings are initiated upon an application submitted by the consumer to the Czech Trade Inspection Authority (ČOI), or another authorised entity.

The application must contain:

a) identification details of both parties to the dispute (your details and ours);

b) a complete and comprehensible description of the relevant facts and the subject matter of the dispute;

c) a description of the remedy sought by the applicant (for example, a refund of the purchase price, replacement of the goods, etc.);

d) the date on which the applicant first exercised the right that is the subject of the dispute against the seller (for example, the date of the first complaint);

e) a declaration that the matter has not been decided by a court, that no arbitration award has been issued, that no agreement has been concluded between the parties within alternative dispute resolution proceedings, and that no court proceedings, arbitration proceedings, or alternative dispute resolution proceedings under the applicable law have been initiated; and

f) the date and signature of the applicant.

The application must be accompanied by evidence showing that the applicant was unable to resolve the dispute directly with the seller, such as correspondence between the parties, as well as any other documents supporting the facts stated in the application, where available.

If the applicant is represented on the basis of a power of attorney, the relevant power of attorney must also be attached.

The application may be submitted in writing, orally for the record, or electronically using the online form available on the website of the Czech Trade Inspection Authority. Where required, an electronic submission may be signed using a recognised electronic signature or submitted through the applicant's official data mailbox.

The applicant (the consumer) may submit an application to the Czech Trade Inspection Authority or another authorised entity no later than one year from the date on which the consumer first exercised the right that is the subject of the dispute against the seller, for example by withdrawing from the contract or submitting a complaint.

Alternative dispute resolution proceedings must be completed within 90 days from the date on which they are initiated.

In particularly complex disputes, this period may be extended by a maximum of an additional 90 days.

Termination of Alternative Dispute Resolution Proceedings

Alternative dispute resolution proceedings are terminated:

a) by the conclusion of a voluntary agreement between the parties to the dispute;

b) by a unilateral declaration by the consumer terminating their participation in the dispute resolution proceedings, notified to the Czech Trade Inspection Authority or another authorised entity;

c) upon the death, declaration of death, declaration of disappearance, or dissolution of one of the parties to the dispute without a legal successor;

d) upon expiry of the time limit for resolving the dispute; or

e) upon rejection of the application due to defects or failure to meet the applicable requirements.

Alternative dispute resolution of consumer disputes is free of charge. Each party bears its own costs associated with participation in the alternative dispute resolution proceedings.

The Czech Trade Inspection Authority or another authorised entity establishes rules governing alternative dispute resolution proceedings, setting out the procedure in greater detail in accordance with applicable legal requirements.

If alternative dispute resolution does not result in the resolution of the Consumer Dispute, you may subsequently refer the matter to the competent court.

The use of alternative dispute resolution is not mandatory for the consumer, and the consumer may choose to bring the Consumer Dispute directly before the competent court.